Product Guarantee

We want every customer to receive healthy plants and clear support. Because plants are living products, small differences in size, leaf shape, color, and growth are normal.

Healthy dispatch promise

Before dispatch, we check plants for visible health, pack them with care, and choose suitable packaging for transport. If a plant reaches you damaged, please contact us within 24 hours of delivery with your order number and clear photos.

What we can offer

Replacement where the same item is available.
A similar plant where the exact item is out of stock.
Store credit or another fair solution after review.

Care responsibility

After delivery, plant health depends on light, water, soil, air flow, temperature, and handling. Damage caused by overwatering, underwatering, extreme heat, repotting shock, pests after delivery, or unsuitable placement is not covered.

How to claim

Send photos of the plant, packaging, and order details to our support team within 24 hours. Please keep the packaging until the claim is reviewed.