Return & Cancellation Policy
This policy explains when orders can be cancelled and how return requests are handled for PlantAtYourDoor.
Order cancellation
You may request cancellation before the order is packed or handed to the courier. Once packing or dispatch has started, cancellation may not be possible because plants are prepared specifically for delivery.
Changes to an order
If you need to change your address, phone number, plant selection, or delivery note, contact us as early as possible. We will try to help if the order has not moved into dispatch.
Return requests
Return requests must be made within 24 hours of delivery. Please include photos, order details, and a short explanation. We review each case and may offer a replacement, return approval, or store credit depending on the issue.
Delivery issues
If a parcel cannot be delivered because of an incorrect address, unavailable receiver, or unreachable phone number, extra delivery charges or cancellation limits may apply.