Refund & Return Policy
We handle refunds and returns with care because plants are delicate and perishable. Our goal is to solve genuine order problems quickly and fairly.
Return eligibility
Live plants usually cannot be returned after delivery because their condition can change quickly outside our care. Returns may be accepted for wrong items, non-plant products in unused condition, or damaged items reported within 24 hours.
Refund eligibility
- Wrong product delivered and replacement is not suitable.
- Order cancelled before packing or dispatch.
- Confirmed delivery damage where replacement is not available.
Non-refundable cases
Refunds are not offered for change of mind after dispatch, missed delivery attempts, incorrect address or phone number, natural plant variation, or plant decline caused after delivery.
Processing time
Approved refunds are processed through the original or agreed payment method. Bank and payment-provider timelines may vary.